Modifying Hotel Requests in a Flex Event

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Travel plans, like fashion, have the bad habit of changing. Though we can't tell you how to deal with all your scrunchies, follow the steps below to individually modify a registrant’s hotel request or update multiple registrants at the same time. You can change details, question responses, request status, room type, and payment info, or make them do it for you.
 
NOTE: If you're creating a Classic event, reference this article instead.
 
Individually Modifying Your Registrants' Hotel Requests
 

1 Access the travel request during registration. Begin by selecting your Flex event. Hover over Invitee Management and, under Manage, click Invitees & Registrants.

Ho
ver over the User-added image to the right of the registrant's name and click Modify Registration from the dropdown. Go to the page in your registration that has travel requests.

2 Modify the travel request. To update the preferences and special request options of your request, click Edit, make the changes, then click Done. To remove the request, click Delete, then Yes.
 
 User-added image
 
To update a hotel's request status,  add a hotel confirmation number, or insert a planner memo, click Planner Fields, and make the updates. To manage the check in, check out, or shoulder dates if approval is enabled, click Edit and make the updates, then click Done.
 
Continue going through the registration. Once you're done, click Submit.
 

3 Record an offline refund, if necessary. If the amount due is less than the original price, the registrant's credit card on record will be automatically refunded. If the registrant did not pay online, you should still record the offline refund to ensure accurate reports.

Click the neighboring tab, Orders & Payments, then continue refunding their request.

 
Modifying Multiple Registrants' Hotel Requests
 
1 Access the Hotel Request page. Begin by selecting your Flex event. Hover over Invitee Management and, under Manage, click Hotel Requests.

Determine how registrants will be grouped in the Group by: dropdown.

2 Edit some registrants' information. Edit multiple requests by checking the boxes to the left of the registrant's name, then hover over Actions and click Edit.

Hover over Select Fields, and check which fields you want to edit. You can select up to eight.

User-added image

The selected fields will replace the columns on the page. Make the necessary changes.
 
NOTE: Need to update everyone with the same info? Click Apply to All..., check the box to the left of the fields you want to edit, make the necessary changes, then click OK.
 
Click Save when you finish.

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