Reopening Registration

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You launched your event, sent out invitations, and even accepted a few payments. Everything was going great, and, now, all of a sudden, people are telling you they can't register. What happened? Chances are your event moved from Active to Closed status. Fortunately, reopening registration is almost always a simple process.

1 Access your event. Begin by selecting your event.


2 Find out why it closed. Hover over Event Details and, under General, click Event Status

Under Registration Status, Click the View History... link.


Click the User-added image next to Registration Closed to see what happened. Either it was closed by you or another account user, the registration deadline passed, or the capacity was reached.
User-added image

3 Reactivate it. Click Overview in the blue navigation bar. Click Reopen Registration.
 
User-added image

Depending on how your event was closed, you will need to adjust the event settings. Your options include:
  • Set a New Registration Deadline means the date to register for the event has passed. Enter a new date that occurs before your event's end date, and click Confirm.
  • Set a New Capacity indicates a capacity was reached. Enter a new capacity, and click Confirm. Check the capacity of your admission items, agenda items (including quantity items) and enter new capacities if necessary.
NOTE: An event will only close for quantity items if the option "Close the event if this items reaches capacity" is enabled.
  • A confirmation screen implies a planner closed the event. Click Confirm to reactivate your event.

 

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