Refunding an Item That Wasn't Automatically Refunded

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You unregistered someone only to hear they never got their money back. What happened? You could have forgotten to set up a refund policy or adjust the order. No matter the reason, you can refund an item after cancellation by following the steps below.

1 Access the Orders & Payments tab. Begin by selecting your event. Hover over Invitee Information and, under Manage, click Invitees & Registrants.

Search for the registrant and click the appropriate name. The Details tab opens by default. Click the rightmost tab, Orders & Payments.

2 Edit the order amount.  Hover over the User-added image to the right of the item you want to change, and select Create Refund Order....
NOTE: Don't see this section? Ask your administrator to give you full access to Manage Invitees in Admin > Users > User Roles > Events and check the "Manage Payments" box.
 
Modify the amount in the New Amount field.
 
User-added image
 
NOTE: To provide a full refund, match the New Amount to the Current Amount.

Click Save.

3 Process or record the refund. Hover over Actions and select Submit Refund. Enter the required fields, and, depending on whether this is an online or offline transaction, click Submit or Save.


 

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