Refunding an Item That Wasn't Automatically Refunded

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You unregistered someone only to hear they never got their money back. What happened? You could have forgotten to set up a refund policy or adjust the order. No matter the reason, you can refund an item after cancellation by following the steps below.

1 Access the Orders & Payments tab. Begin by selecting your event. From the left-hand navigation, click Attendees, then Attendee List.

Search for the registrant and click the appropriate name. The Details tab opens by default. Click the rightmost tab, Orders & Payments.

2 Edit the order amount.  Hover over the User-added image to the right of the item you want to change, and select Create Refund Order....

 
NOTE: Don't see this section? Ask your administrator to give you full access to Manage Invitees by clicking the User-added image icon in the top-right, then going to Admin > Manage Users > User Roles > Event > Invitee Management and checking the "Submitting Payments & Refunds" box under "Type."
 
Modify the amount.
 
User-added image
 
NOTE: To provide a full refund, match the new amount to the current amount.

Click Save.

3 Process or record the refund. Hover over Actions and select Submit Refund. Enter the required fields, and, depending on whether this is an online or offline transaction, click Submit or Save.


 

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