Changing the Price of a Preordered Item

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If an invitee paid after selecting the wrong registration type, easily correct their mistake by following the steps below.
 
NOTE: To change the items they ordered, you'll need to modify their registration.

1 Access the invitee's information. Begin by selecting your event. Hover over Invitee Management and, under Manage, click Invitees & Registrants. Search for the registrant and click their name.

2 Modify the price of an item. The Details tab opens by default. Select the rightmost tab, Orders & Payments.

The Order Details section lists items that the registrant is currently registered for.  

Click the User-added image to the right of the item that requires an adjustment and select Adjust Order Amount... from the dropdown.

 
NOTE: Don't see this section? Ask your administrator to give you full access to Manage Invitees in Admin > Users > User Roles > Events and check the "Manage Payments" box.

Enter the correct price in the New Amount field when the pop-up appears.
 
User-added image
 
Once you're done, click Save.
 
NOTE: The order will be considered an offline order, therefore, an automatic refund will not be triggered. If a refund is required, you'll need to manually process it.

3 Reset the taxes and fees, if necessary. If taxes or service fees are associated to this item, they won't automatically recalculate.

Click the User-added image to the right of the tax or fee and select Adjust Order Amount... from the dropdown. If it's an amount-based tax or fee, enter the new amount and click Save.

If it's percentage-based, you'll need to temporarily change the percentage, click Save to reset it, then change it back. For example, if you have a 10% sales tax, adjust the tax and enter a different number, like "5." Click Save. The tax will calculate correctly this time. But since you don't want a 5% tax, change it back to 10%.


4 Zero their balance, if necessary. If you've already been compensated for the order, modifying a price could merit a refund or another payment.

Hover over Actions and select Submit Refund or Submit Payment.


Enter the required fields, and click Submit.

 

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