Inviting People to Take the Feedback Survey in the New Experience

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Once you've set up the Flex Feedback survey, you'll want to make sure all attendees know how to reach the it. Fortunately, there's a pre-built email template to do just that.
 
NOTE: These instructions are for the New Experience. If you haven't already, click Switch Now in the top of your account to follow the steps below. If you're using the Classic Experience, reference this article instead.
 
1 Access the Event Feedback email. Begin by selecting your Flex event. From the left-hand navigation, click Email, then Event Emails.

If your event has multiple invitation lists, select one from the dropdown at the top.

Scroll down to the Post-Event Emails section and click Event Feedback.


2 Adjust the email settings. Click Edit. Activate the email by clicking Yes next to "Active."
 
User-added image

If necessary, edit the Name, Subject, and From Name fields.

3 Schedule the email. Want to "set and forget" the email? In the Send Settings section, switch "Send this email" to At the following data and time.

Enter a date, time, and time zone. Unless you're allowing feedback to be collected before the event is over, ensure the date and time is after the event end date (listed in General > Event Information) has passed or the email will not send. 

Scheduling your emails at least an hour in advance is recommended. Also keep in mind that delivery can be impacted by how many messages you and other users are sending.

 
User-added image
 
NOTE: You can create a reminder email to go after this one. Just select the option "Using an existing email in this event" and the audience type "Registrants who did not respond to the feedback survey." Make sure you're sending it on a later date than this one.
Once you're done, click Save.
 
5 Edit the template. Click Design Email to open the Email Designer. Ensure that the {[E-SURVEY-LINK]} data tag is inserted into the content.

If it's not, add the data tag. Click on a text widget to open the styling options. Then, to the right within the Text box, click on User-added image to open the list of data tags.

 
User-added image
 
Type "Survey" in the search box, then click Survey Hub Link to insert the data tag. The data tag gives recipients a direct link to your feedback survey.

Once you're done making changes, click Save.

6 View your registrants' responses. You can view answers in bulk by going to Reports > Reports and selecting any report under the Event Feedback category.

 
NOTE: Find out who received, opened, or never got your email by running this report.  

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