Adding and Updating Fees in the New Experience

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Cvent lets you add a fee to almost anything within your event: admission items, sessions, and other goods and services. As illustrated below, different types of invitees can be charged different amounts for the same item.
A graph illustrating a single item with multiple fees.
 
NOTE: These instructions are for the New Experience. If you haven't already, click Switch Now in the top of your account to follow the steps below. If you're using the Classic Experience, reference this article instead.
1 Enable Pricing. Begin by selecting your event. From the left-hand navigation, click Registration, then Registration Settings. In the Pricing section, click the edit pencil in the top-right. Then switch "Do you need pricing?" to Yes.

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Enter a prefix for Invoicing and registration revenue goal, if necessary. If you plan on processing online payments, select a merchant account from the dropdown, choose the currency for the event, and check the boxes next to the allowed payment methods.

When you're done, click the check mark in the top-right to save your settings.

2 Add the Payment widget to registration, if necessary. If you created a new event or copied an event without fees, you'll need to add the Payment widget to registration first.
 
From the left-hand navigation, click Registration, then Registration Process. In the Registration Process Pages section, click Customize to the right of Registration Summary. To the right of the canvas, click Build. From the Registration Actions section, drag and drop Payment onto the canvas.

Adjust the Payment widget settings to the right, if necessary. Click Publish, then close out of the Site Designer.


3 Access the Pricing page. From the left-hand navigation, click Registration, then Pricing.

4 Add a new fee. Select the type of item from the dropdown in the top-left, then click Edit. To add a new fee, click Create Fee....

Select the item, and give the fee a name. Enter the amount. Ensure the fee is Active, then, determine if it will display on the Fees widget. Check which registration types this fee will apply to.

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Click OK. Then click Save.

Or modify and existing one. Select the type of item from the dropdown in the top-left, then click Edit. Click the User-added image icon beside the fee's name to update the basic information or change which registration types are associated to the fee.

Click OK. Then click Save.

 
NOTE: Need to delete the fee instead? Follow these steps to do so.


5 Add early bird pricing, if desired. To add discounted prices, click Add Early Bird Pricing....

Enter a deadline, discounted price, and a maximum refund for the discounted price. In the example below, registrants will only pay $5 if they register by April first, and will be automatically refunded the same amount upon cancellation.
To add another amount, click Add Amount.
 
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Click OK. Then click Save.

6 Add a refund policy. Make refunding automatic by setting up a refund policy. Once set up, there will be no need for you to individually refund anyone who modifies their registration or cancels.

 

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