Managing Notifications for Attendee Hub

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Notifications can be used to inform, remind, or update attendees about key event info. Even if someone chooses not to receive push notifications from the Event App or pop-up notifications from the Attendee Website, all messages will still appear in the Announcements section of the app and the Notifications section of the website.
 
Main Image
 
NOTE: This content was created for the New Experience. If you haven't already, click Switch Now at the top of your account to follow the steps below.

Creating Notifications

1 Navigate to the Notifications section. Begin by selecting your event. From the left-hand navigation, click Attendee Hub, then Notifications.

2 Create your notification. Click Create Notification.

Give your notification a name. Attendees who have allowed push notifications for the app will be able to see the name in their device's Notification center.

In the Message textbox, enter what you want the notification to say. It can be up to 140 characters. Incorporate data tags for first name, last name, event title, and session name into your message by clicking Insert Data Tag..., selecting the relevant data tag, then clicking OK.

Basic Information

In the Settings section, determine who should receive your message. Your audience options include:
  • All users - Attendees who have downloaded your event within the app.
  • All attendees - Attendees who have registered for the event.
  • Event participants - Attendees who have been marked as event participants.
  • Session registrants - Attendees who have registered for the selected session.
  • Session participants - Attendees who have been marked as participants for the selected session.
  • Registration type - Attendees who belong to the selected registration type.

Then decide if the notification will be manually sent later, sent immediately, or at a scheduled time. If you're scheduling the notification, define when the notification should be published by entering a date and time and selecting the relevant time zone.

Notification Settings

Don't want anything popping up on attendees' phones? In the Type field, select Show in app. This type of notification will be displayed within the Announcements section of your Event App, but won't appear in the Notifications center or as a pop-up message on attendees' devices.

Announcements Section
 
NOTE: The notification will still appear in the Notifications section of your Attendee Website and, if the attendee has allowed notifications for the web, as a pop-up message on the website.
 
Link your notification to event content or a Web URL to make it tappable. If linking to an App page, select the Page type from the dropdown. Select the specific page you want to link to, if applicable.

Link Content
 
Give your notification a final review, keeping in mind that it cannot be edited or deleted once it has been sent. When you're finished, click Save.


Editing Notifications
NOTE: Once a notification is sent, it can't be edited or deleted.

1 Navigate to the Notifications section. Begin by selecting your event. From the left-hand navigation, click Attendee Hub, then Notifications.

2 Edit the notification. From the Notifications list, click the name of the notification you want to edit.

Click Edit. Make the necessary updates to the notification, then click Save.


Or, delete the notification. From the Notifications list, click the name of the notification you want to delete.

Hover over Actions in the top-right, then click Delete.

Delete Notification

When the pop-up appears, click Confirm.

 
Manually Sending Notifications

1 Navigate to the Notifications section. Begin by selecting your event. From the left-hand navigation, click Attendee Hub, then Notifications.

2 Send the notification. From the Notifications list, click the name of the notification you want to send.

Hover over Actions in the top-right, then click Send now.
NOTE: Once a notification is sent, it can't be edited or deleted.

Send Notification
 
If the notification was initially scheduled to send, it will become a manually sent notification and will not be sent again at the originally scheduled date and time.
 

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