Can I submit a refund to a different credit card?

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Yes, depending on your merchant account. Cvent Payment Services, Stripe, Moneris eSelect Plus, and all HOP gateways do not have this option. Instead, you'll need to settle the refund outside of Cvent and record it as an offline refund.

For other merchant accounts, begin by contacting your provider to have this setting enabled. Then, to submit a refund to a new card in Cvent, submit a case to our eCommerce team and include written authorization for them to temporarily turn it on. For security purposes, this setting can only be enabled for a maximum of 48 hours. Follow these steps to submit the refund, select New Card, and enter the new credit card details.

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