About Cvent Payment Services

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Don’t want the hassle of choosing a payment gateway and setting up a merchant account? With Cvent Payment Services (CPS), we can handle all of that for a percentage of the transactions you process. This processing fee applies to payments and refunds.
 
NOTE: In order to better manage the increase of refund requests due to COVID-related cancellations and postponements, the process for CPS was changed in Mid-March. Please scroll down to the relevant sections for more details.

About CPS
CPS supports a wide range of cards and currencies when processing payments. CPS can be used in Flex, Classic, Express Ticketing, and Pay-As-You-Go events.

 
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Setting Up CPS
You'll first need to set up CPS by sharing your bank info with us. Then, it takes about 2-3 business days before your account is ready to test.
 
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Settling Funds
CPS can settle funds in six currencies. You'll receive your remittance in the cycle that follows 30 days after the event end date passes.
 
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Processing Refunds for Cancelled Registrants
If a registrant decides to cancel their own registration or you cancel it on their behalf, they will receive an automatic payment notification acknowledging that a refund request has been received and it could take up to 14 business days to process.

The refund request will be batched and reviewed every two weeks. Our eCommerce team will ensure there are enough funds in your account to cover the cancellation. If the funds are available, a refund will be issued to the registrant who paid online within 48 hours. If funds are not available, our eCommerce team will let you know the amount needed. Once we receive that amount, the refund will be issued to the registrant who paid online within 5-7 business days.
 

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Processing Refunds for Cancelled Events
If you need to cancel your event, review these tips of rescheduling and postponing before doing so. If you decide to follow through with postponing the event to a later date or cancelling altogether, first reach out to our Accounting team at eCommerce@cvent.com for Flex, Classic, and Express Ticketing events, or paygoaccounting@cvent.com for Pay-As-You-Go events, and include the following information in your email:
 

  • Your Cvent account name and number,
  • The event name and code, found under Event Details > General > Event Information > Basic Information,
  • The event start date, found under Event Details > General > Event Information > When,
  • And, if postponing, the new event start date, if available.

Within 2 business days, our eCommerce team will review your request and ensure there are enough funds in your account to cover the cancellations. If the funds are available, refunds will be issued to all registrants who paid online within 48 hours. If funds are not available, our eCommerce team will let you know the amount needed. Once we receive that amount, the refunds will be issued to all registrants who paid online within 5-7 business days. 
 

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