Adding Group Members after Registration

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Did an invitee forget to register their group the first time around? It's not too late. Walk them through adding those overlooked souls from their My Group page or add them yourself through the planner-side.
 
NOTE: For Flex events, the "Add Group Member" button will be automatically added on the Confirmation page, which is accessed when a registrant clicks the "Already Registered" button. This is the only page that a new group member can be added after registration is complete without modifying their own registration, and only if you do not have Registration Approval enabled for your Flex event.

1 Check your settings. Begin by selecting your Classic event. Hover over Website & Registration and, under Registration, click Registration Settings.

If you have multiple registration paths enabled, click the name of the path. The Basic Settings tab opens by default. Click the tab to the right, Groups, then Edit.

Ensure the box beside "The group leader" is checked. This allows the registrant to add people at a later date, even if they didn't create a group during registration.
 
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Click the tab to the right, Confirmation, and scroll down to the My Group Page. Ensure "The group leader can add group members" is switched to Yes

Click Save.  

You'll also need to enable a setting within the registration pages. Hover over Website & Registration and, under Registration, click Registration Pages.

If you have multiple registration paths enabled, click on the dropdown at the top of the page and select the path that has Group registration enabled.

Click My Group.

Ensure that "Add new group members" is checked. Click Save.

 
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2 Let your registrants add to the group. Instruct your registrant to find their confirmation and log in, or log in for them. Select My Group from the My Registration pages. 
 
NOTE: If the individual that the registrant is trying to add to their group is already registered for the event, they cannot be added to the group. To be added to the group, the individual will need to be unregistered, then the registrant can register them again as a new group member.

Click Add Person to register the group member.
 
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Or add group members for them. You can also add group members on the planner-side of the application instead of having the group leader do it themselves. Hover over Invitee Management and, under Manage, click Invitees & Registrants. Then, click on the name of the registrant you'd like to add group members for.

Hover over Registration and click Add Group Member. Proceed with completing the registration process on behalf of the group member.

 
NOTE: This feature is not yet available in Flex events. To add a group member after registration in a Flex event, log into the registrant's My Registration page with their confirmation number and add the group member from the registrant's Confirmation page.

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