Registering or Unregistering a Guest in Classic

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As long as the Guest Registration feature is enabled, your registrants can register or unregister for their guests by default. However, if the option was disabled or the registrant is unable to do so, you can always do this for them. 
 
NOTE: These instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

Adding a Guest

1 Access the invitee's information. Begin by selecting your event. Hover over Invitee Management and, under Manage, click Invitees & Registrants. Search for the registrant and click their name.

2 Add a guest.
Hover over Registration and click Modify Registration.
 
Click Add Guest

 
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Be careful with planner-side registration. Fields that are required for invitees are not required for you. For example, you can skip filling in an email address, but, if you do, the invitee won't receive any event-related correspondence.
 
Click Next to continue through registration. 

3 Adjust the amount due, if applicable. If you want to discount this guest's fee, or waive it entirely, click the Edit Amounts link on the Submit Payment page (marked below).

 
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Enter a new amount in the Price field and click Save

Select a payment method. Your choices include:

 
  • No Payment finalizes registration without processing a payment or refund.
  •  Offline Payment records an offline payment immediately upon clicking Finish.
  •  Online Payment processes a credit card transaction immediately upon clicking Finish.
 
Check the box near the bottom to send a confirmation. To complete registration, click Finish.

Unregistering a Guest

1 Access the invitee's information. Begin by selecting your event. Hover over Invitee Management and, under Manage, click Invitees & Registrants. Search for the registrant and click their name.

2 Unregister the registrant's guest. Hover over Registration and click Unregister.
 
Check the box next to the guest's name, then click Next.
 
If you've added a refund policy, a sentence below the header will notify you of the amount that will be returned to the registrant. To modify the refund, click Edit Amounts.

 
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Enter the amount they should be refunded and click Save.
 
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Check the box near the bottom to send an email confirming their cancellation. Once you're done, click Finish.



 

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